Refund policy

Return Policy

Welcome to Reracked Vintage! We appreciate your business and want to ensure a transparent understanding of our return policy.

All Sales Are Final

At Reracked Vintage, we specialize in offering unique and timeless pieces as part of our vintage lifestyle boutique. We emphasize that all sales are final. Due to the nature of our products, we do not accept returns or exchanges. Each item in our collection has its own story and history, which often includes imperfections that add to its character and uniqueness.

Exceptional Circumstances

We are committed to customer satisfaction and stand by the accuracy and quality of our merchandise. If an item arrives not as described or is damaged, please contact us within [specify time frame, e.g., 7 days] of receipt at hello@rerackedvintage.com. Please provide a detailed explanation and photographic evidence of the issue.

After reviewing the situation, if it is determined that the item was indeed misrepresented or damaged in a way not disclosed in the product description, we may offer store credit or a return on a case-by-case basis. The decision to provide a remedy will be at our discretion and will depend on the specific circumstances.

Quality and Authenticity

Please remember that vintage items often come to you having already lived and been loved -- they are not brand new, that's part of the fun! Imperfections are to be expected and contribute to the uniqueness of each piece. We do our best to describe and photograph each item accurately, highlighting any significant defects or wear. We encourage you to thoroughly review the product descriptions, check the measurements, and ask any questions you may have before making a purchase.

Disclaimer

We are not responsible for items that do not fit or for imperfections that are typical of vintage items. However, if an item is found to have significant stains or damage not disclosed in the listing, you will not be held responsible.

Thank you for choosing Reracked Vintage for your unique and sustainable fashion needs. We are here to help and encourage you to contact us with any questions or concerns before finalizing your purchase.